Frequently asked questions
If you have questions regarding our services, please don’t hesitate to message me directly on 07725845549.
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We offer a simple flat rate per organiser, per hour of £36 for our services during the week. This rate may be higher for weekends or evenings. The pricing is in line with the standard market rate for professional organising in this area. Please refer to the process and pricing page for a more detailed breakdown including any other costs such as mileage to consider.
So, how many hours will you need? It would be great to come up with an exact formula for this but we human beings don’t work like that do we? We will discuss the size of the project with you and give as much advice as possible.
We offer initial taster sessions and booking one of these is a good way to gauge how long the rest of your project will take. The speed depends on the volume of belongings, the type, the quickness of decision making and whether you are able to do anything yourself between sessions.
The number of hours you book, can be capped depending on your budget and we will focus on the priorities during this time. Alternatively, you can space out your sessions (one a fortnight or one a month) and work on your own in between. Some clients work with us on a long term basis, or have a session a few times a year as a chance to reset, refocus on organising and keep on track.
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Feeling calm, content & energised in your home has a positive effect on all aspects of life. Whether you’d like to be more productive with your time or simply have a home for all your belongings & find them quickly – these small things can make you feel a lot more content day to day.
Once organised, you’ll have more space because your belongings will be stored smartly. A clutter-free home is quick and easy to clean so you have more time for your interests.
Ultimately, living in a tidy space can help you change your whole mindset, so that you can choose to surround yourself with only that which is valuable and cherish what you have. Relationships and health can also improve when you declutter your life – the changes aren’t simply made on the surface.
Because we generally coach you through the process as opposed to making all of the decisions for you, you’ll learn new skills about how to declutter, organise and simplify your life and hopefully feel empowered to maintain your new routines.
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We are a small, dedicated duo and we provide a mix of practical skills and emotional support. Our ongoing communication between sessions and genuine care for your well-being builds trust and clients know that they can reach out to us. Our positive, enthusiastic guidance and sense of humour helps too.
Refer to the ‘Our story’ section to learn more about the skills and understanding that we bring to the role .
The positive impact this can have on your well-being is immeasurable. It’s about more than simply removing clutter. It is about transforming your home or workspace into a functional space – a sanctuary for you to enjoy rather than endure. It’s also about transforming your outlook and mind for the better, helping you deal with overwhelm, simplifying your life and making you more productive. As a result, feelings of calm and clarity generally follow.
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We provide a personalised approach which includes being as flexible as possible with session arrangements and as a result, we generally only book in sessions around 4 weeks in advance unless there is a specific requirement. Those of you who like to have a regular weekly / fortnightly slot, we adhere to this as closely as we can and review with you regularly. I very much appreciate your flexibility as this allows me to respond more quickly to those who have a particularly time-sensitive need as well as maintaining my own ‘Tidy Mind’ as I balance well-being with working commitments. I feel it is important to practise what we preach. Can I please request that if a session cannot go ahead, you let us know as soon as possible so that we can offer the slot to somebody else or make some arrangements that contribute to our own health and well-being.
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Absolutely. What you share with us, is between us.
The only time any information would be shared with the appropriate agency would be due to a safeguarding concern.
Please refer to our Privacy Policy / GDPR document for more information.
We are registered with the ICO (Independent Commissioners Office) and follow their guidance.
Any photographs or testimonials shared on our website are from our own homes or included with the full permission of our clients.
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We are not able to remove household general waste and would utilise your kerbside collection.
We are able to take small quantities of items away with us for donation. This could include: bags of clothing, shoes, books, bric a brac etc deemed in a suitable condition for resale. Please be aware that some charities are quite particular about what they will accept.
In addition, we can take small electronics for recycling as it is advised that items with batteries are not placed into household waste bins.
Please bear in mind that we are not a house clearance service and may not have the capacity to take away everything.
We can make recommendations to you and signpost to appropriate charities / schemes so that you can make a habit of completing that part of the process. We can assist by making enquiries for you to your local council / charity shop and by placing the items in location for collection.
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As we are both from a primary teaching background, we have experience of working with children (particularly those aged 3-11). We would request that you were present but yes we can assist with children’s toy rooms / bedrooms and motivate them to look after their own spaces and belongings.
Although your decisions would be final, we would encourage the children to have a voice and input into what they select to keep or to part with.
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Whilst we don’t claim to be professional cleaners, if we are engaged in a decluttering and organising project, we will willingly clean as we go. If appropriate tools are provided by the client, this would include tasks such as: dusting / wiping shelves / drawers before replacing belongings, cleaning surfaces in a kitchen / helping to clean out fridges, freezers, microwaves etc, wiping / cleaning around windows and sweeping, vacuuming and / or mopping floors to complete a room.